At Direct Coal (“we”, “our”, “us”), we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use and safeguard your information when you visit our website or place an order with us.
Information We Collect
We may collect and process the following data:
Name
Billing and delivery address
Email address
Telephone number
Payment information (processed securely by our payment provider – we do not store full card details)
Order history and correspondence
How We Use Your Information
We use your personal data to:
Process and fulfil your orders
Arrange delivery of goods
Communicate with you regarding your order
Handle returns and refunds
Improve our website and services
Meet legal and regulatory obligations
Legal Basis for Processing
We process your data under the following lawful bases:
Performance of a contract (to supply your order)
Legal obligations
Legitimate business interests
Your consent (where required)
Sharing Your Data
We only share your data with trusted third parties where necessary, including:
PalletOnline.com (for delivery services)
Payment processing providers
IT and website service providers
We never sell your personal data.
Data Security
We take appropriate technical and organisational measures to protect your data against unauthorised access, loss or misuse.
How Long We Keep Your Data
We retain your personal data only for as long as necessary to fulfil your order and comply with legal requirements.
Your Rights
Under UK GDPR, you have the right to:
Access your data
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Data portability
Withdraw consent where applicable
To exercise any of these rights, contact us at: info@direct-coal.co.uk
Cookies
Our website uses cookies to improve your experience. You can manage cookie settings through your browser.
Contact Us
If you have any questions about this policy or how we handle your data, please contact: Direct Coal Email: info@direct-coal.co.uk Phone:01282 450013
