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All deliveries from Direct Coal are fulfilled by our trusted logistics partner PalletOnline.com.
Typical delivery timeframe: 3–5 working days
Delivery times may vary based on location and demand
Customers will receive tracking information once the order has been dispatched
Delivery upgrades are subject to availability and must be selected at checkout.
Customers are responsible for ensuring clear and safe access for large pallet deliveries
Failed delivery attempts due to restricted access or absence may result in additional charges
If a delivery attempt fails:
Re-delivery may incur additional courier charges
These charges must be paid before re-dispatch
For delivery questions or tracking support, please contact:info@direct-coal.co.uk | 01282 450013
